The duplicate checking solution is a two step checking solution that performs the two steps for your company's database and any cross company connected database that is associated to your account. Visit Admin > Company > Cross Company to see your associated databases.


Steps:

  1. Check the email address.  If the email is found to be the same then the applicant entry is marked as a duplicate and step 2 is skipped.  If the email address is not found then the solutions goes to step 2.
  2. The applicant's first name, last name and phone number are checked.  If all 3 are exactly found in the database(s) then the applicant entry is marked as a duplicate.  Otherwise the applicant entry will go into the Inbox as "New"

NOTE: The depending on the account's Inbox Management's settings an applicant entry marked as a duplicate may appear in the inbox.   Visit  Applicant > Manage > Inbox to see what settings your account has set.